Driver. Builder. Fixer of the broken. Gavin brings over a decade and half of experience leading IT and customer support teams that don’t just function, they fire on all cylinders. He’s implemented ITSM platforms, redesigned service models, scaled teams, and turned underperforming operations into measurable results. Transparency matters. Accountability matters. People matter.

At ICDR Gavin is building a fast, modern, no-excuses support engine designed to scale with growth. His style blends operational discipline with rock-and-roll intensity. Move fast, support boldly, and make customer experience a competitive advantage.